ITIL Continual Service Improvement Edition

ITIL Continual Service Improvement 2011 Edition

ITIL Service Transition Edition

ITIL Service Transition 2011 Edition

ITIL Service Transition 2011 Edition

German | Paperback
€114.40 €104.95
Availability: In stock
The 2011 Editions have been updated to improve consistency, aid in navigation and improve readability. Service Transition provides guidance and process activities for the transition of services in the operational business environment. It covers the broader, long-term change management role, release and deployment practices, so that risks, benefits, delivery mechanisms and the support of ongoing operational services are considered.

Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include:

•Managing organizational and cultural change

•Knowledge management

•Service knowledge management system

•Methods, practices and tools

•Measurement and control

•Companion best practices.
More Information
ISBN 9780113314010
Format hardcopy
Domains IT Management
Length 28
Width 21.5
Height 2.5
Binding paperback
Weight 1.550000
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