ITIL Service Transition 2011 Edition

The 2011 Editions have been updated to improve consistency, aid in navigation and improve readability. Service Transition provides guidance and process activities for the transition of services in the operational business environment. It covers the broader, long-term change management role, release and deployment practices, so that risks, benefits, delivery mechanisms and the support of ongoing operational services are considered.

Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include:

•Managing organizational and cultural change

•Knowledge management

•Service knowledge management system

•Methods, practices and tools

•Measurement and control

•Companion best practices.