Introduction to the ITIL® Service Lifecycle - 3rd ed. 2011

Introduction to the ITIL® Service Lifecycle' introduces IT service management and ITIL. It summarises the best practices described in the 2011 editions' core guidance, explaining the basic concepts of ITIL and providing information on each stage of the service lifecycle.

Key features:
Introduces the basic concepts of the ITIL service lifecycle, and its benefits
Provides a summary of each of the five stages of the lifecycle
Includes references to the five core publications, providing an essential companion to them