ITIL Intermediate Service Operation Courseware

ITIL® Intermediate Service Operation Courseware

ITIL Foundation Courseware English

ITIL® 4 Foundation Courseware - English

ITIL® Foundation with Case Study (ITIL-213 v8.03)

English | 2017 | Publishing Date: 11/10/2017 | Hardcopy
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The ITIL® Foundation course is the entry level course for certification in IT Service Management (ITSM). This course covers the latest version (2011) of ITIL® . It is presented from the perspective of managing IT Services through their lifecycle from conception through implementation and finally retirement using the five core AXELOS publications: Service Strategy (SS), Service Design (SD), Service Transition (ST), Service Operations (SO) and Continual Service Improvement (CSI). It promotes alignment with the business as well as the improvement of operational efficiency.
This course is delivered in a classroom setting using a case study and exercises that are designed to enhance the candidates understanding of ITIL® . Students who have attended this course, and have done some self study, are suitably prepared to take the associated ITIL® Foundation test. The ITIL® Foundation certificate is a requirement for attending any of the ITIL® intermediate level courses available in this track.
The ITIL® Foundation certificate in IT Service Management certifies that the candidate has gained knowledge of the ITIL® terminology, structure and basic concepts and has comprehended the core principles of ITIL® practices for IT Service Management. The ITIL® Foundation certificate in IT Service Management is not intended to enable the holders of the certificate to apply the ITIL® practices for service management without further guidance.
More Information
ISBN 100000213803C
Domains IT Management
Standards ITIL
Product Type Courseware
Publish Date Oct 11, 2017
Weight 10.000000
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