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Publications - Joran Lokkerbol - Peter Goetz - Jos Gielkens - Keith Heston - Tom Willem den Hoed - Michiel van der Molen - Roel Wagter - Jan van Bon

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  1. Stap voor stap naar procesverbetering met (Lean) Six Sigma: de DMAIC-methode
    Stap voor stap naar procesverbetering met (Lean) Six Sigma: de DMAIC-methode
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  2. ITIL® 4 – Pocketguide 2de druk
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  15. Implementing Metrics for IT Service Management
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  1. Author
    Joran Lokkerbol
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    Keith Heston
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    Tom Willem den Hoed
  6. Author
    Michiel van der Molen
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    Roel Wagter
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    Jan van Bon
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