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Publications - itSMF International - Marco de Jong - Bill Hefley - Philippe Rocher - Jane Chittenden - Danny Greefhorst - Axel Kolthof - Ariane Moussault

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  1. Planning Competences
    Planning Competences
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  2. Kritisch denken over digitalisering
    Kritisch denken over digitalisering
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  3. Enterprise Agility - Pocketguide
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  7. eSourcing Capability Models - eSCM - Set
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  8. Fundamentals of Contract and Commercial Management
    Fundamentals of Contract and Commercial Management
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  9. eSourcing Capability Model pour les organisations clientes - eSCM-CL
    eSourcing Capability Model pour les organisations clientes - eSCM-CL
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  10. Les Fondamentaux d'ITIL® V3
    Les Fondamentaux d'ITIL® V3
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  11. ISO/IEC 20000 - Eine Einführung paperback
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  12. Foundations of IT Service Management Based on ITIL® V3
    Foundations of IT Service Management Based on ITIL® V3
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  13. Implementing ISO/IEC 20000 Certification: The Roadmap
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  15. Foundations of ITIL® V3
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  16. IT Service Management from Hell based on Not ITIL
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