ITIL - James Persse - Ben van de Laar - Declan Kavanagh - The Open Group - Marco Groenestein - John Hermarij - Andrew Campbell - Maike de Bot

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Publications - ITIL - James Persse - Ben van de Laar - Declan Kavanagh - The Open Group - Marco Groenestein - John Hermarij - Andrew Campbell - Maike de Bot - Doug Tedder