ITIL Practitioner Courseware

ITIL® Practitioner Courseware

ITIL Intermediate Service Design Courseware

ITIL® Intermediate Service Design Courseware

ITIL® Managing Across the Lifecycle Courseware

English | 2017 | Publishing Date: 24/03/2017 | Paperback
Price €104.91 €96.25
Availability: In stock
Only %1 left
ISBN
978940180153C
ITIL® Managing Across the Lifecycle – 5 days
This 5-day course leads to the certification as ITIL® Expert in ITIL®.

You’ll learn
• IT Service Management
• Operational issues and management
• Planning and implementation of IT Service Management
• Managing Strategic Change
• Risk management
• Leading features
• Understanding organizational challenges
• Evaluate Lifecycle project
• Additional support

Target group
• Individuals who require a business and management level understanding of the ITIL service lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
• Individuals seeking the ITIL Expert in IT Service Management certificate, for which this qualification is the final mandatory module
• Individuals seeking progress towards the ITIL Master in IT Service Management, for which the ITIL Expert in IT Service Management certificate is a prerequisite

Exam
The examination is closed book and made up of multiple choice questions based on a scenario. Students will be allowed 120 minutes to answer the questions. You need at least 70% (28/40 points) to pass.
Prerequisites
17 collected points from Foundation and LifeCycle/Capability level of ITIL® and practical experience in IT Service Management









ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
This product is only for courseware partners, affiliates or designated students.
More Information
ISBN 978940180153C
Domains IT Management
Standards ITIL
Product Type Courseware
Publish Date Mar 24, 2017
Weight 0.000000
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