ITIL Continual Service Improvement - 2nd ed. 2011
English | 2021 | Publish Date: 14/06/2021
Availability: In stock
This publication focuses on continual service improvement (CSI) from both an IT service and IT service management perspective. It expands the concept of CSI at a high level and defines its value before describing common methods and techniques. The guidance is written for managers and practitioners at all levels.
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