Publications - Valérie Betry - Tieneke Verheijen - Jan van Bon

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  1. ITIL® 4 – Pocketguide 2de druk
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  2. ITIL® 4 – A Pocket Guide
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  3. The ISM method Version 3
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  4. De FSM-methode
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  5. De ISM-methode
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  6. Foundations van ITIL® V3
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  7. Gestión de Servicios TI basado en ITIL® V3 - Guia de Bolsillo
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  8. Foundations of ITIL® V3
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  9. Metrics for IT Service Management
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  10. ITIL® 2011 Editie - Pocketguide
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  11. ITSM Process Assessment Supporting ITIL (TIPA)
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  12. Capacity Management - A Practitioner Guide
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  13. ITIL® 2011 Edition - A Pocket Guide
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  14. ISO/CEI 20000 - Introduction
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