Agile Scrum Handbook – 3rd edition

Agile Scrum Handbook – 3rd edition

Digital Information Design (DID®) Foundation

Digital Information Design (DID®) Foundation

ITIL® 4 Specialist Drive Stakeholder Value (DSV) Courseware

English | 2021
Price €116.46 €96.25
Availability: In stock
Only %1 left
ISBN
978940180672C
ITIL® 4 Specialist Drive Stakeholder Value covers all forms of engagement and interaction between service providers and their customers, users, suppliers and partners. The ITIL® 4 Specialist Drive Stakeholder Value module drives IT professionals to further interact with their stakeholders and influence and improve the user experience across a much wider framework. This unique module is designed to enhance the careers of digitally experienced candidates, by expanding their knowledge and boosting their existing skillsets in an increasingly digital service economy. The module touches further upon the customer journey, allowing candidates to shape customer demand, manage relationships and optimise the customer experience. It will also enable candidates to increase stakeholder satisfaction by co-creating value and developing mutually agreed requirements, providing the necessary tools to foster an advantageous culture of collaboration and transparency. The ITIL® 4 Specialist Drive Stakeholder Value module drives IT professionals to further interact with their stakeholders and influence and improve the user experience across a much wider framework. This unique module is designed to enhance the careers of digitally experienced candidates, by expanding their knowledge and boosting their existing skillsets in an increasingly digital service economy.
More Information
ISBN 978940180672C
Domains IT Management
Standards ITIL
Product Type Courseware
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