Experience Management and XLA® Foundation Courseware Package

Elevate your expertise in customer experience with the Experience Management and XLA® Foundation Package. This comprehensive bundle is designed for professionals seeking in-depth knowledge of Experience Management (XM) and Xperience Level Agreement (XLA®). The package combines theoretical insights with practical tools, enabling you to optimize customer experience within your organization.

1. Experience Management and XLA® Foundation Courseware
   This two-day training material provides a thorough introduction to XM and XLA®. It covers the foundational principles and practical implementation of these methodologies through theoretical lessons and group assignments. Upon completion, you'll be fully prepared for the official exam, earning the XM and XLA® Foundation Certificate.  
   [Learn more here]
2. XLA® Pocketbook
   This compact guide introduces the concept of Xperience Level Agreement (XLA®) and the XLA 6P Framework. It's an essential resource for IT providers and customers aiming to enhance the value derived from IT services by focusing on customer experience.  
   [Explore the pocketbook here]
3. XLA® and Experience Management Introduction – Online Exam
   The official XLA® Foundation Exam, offered by the XLA® Institute, tests your knowledge of the XLA® framework and its practical applications in tech-driven organizations. Passing the exam earns you the XLA® Foundation Certificate, issued by Van Haren Certify.
   [Exam details available here]

This package is ideal for professionals such as:  
- Service and Experience Managers  
- Support professionals  
- Anyone involved in enhancing end-user experience and driving business impact  

With the **Experience Management and XLA® Foundation Package**, you'll gain the tools and knowledge to effectively implement XM and XLA®, transforming customer experience and delivering measurable business value.