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IT Management - Jan van Bon

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  1. ITIL® 4 – Pocketguide 2de druk
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  8. Gestión de Servicios TI basado en ITIL® V3 - Guia de Bolsillo
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  9. Implementing Metrics for IT Service Management
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  15. Capacity Management - A Practitioner Guide
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  16. ITIL® 2011 Editie - Pocketguide
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  17. Metrics for Service Management:
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  18. ITIL® 2011 Edition - A Pocket Guide
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