ITIL® 4: Digital and IT Strategy

The ITIL4 Digital & IT strategy guidance elevates the discussion around ITIL concepts to a corporate strategy level, by enabling IT and digital leaders to influence and drive strategic business decisions, by creating an appropriate digital strategy aligned to the wider cross-organisational goals. It provides guidance on how strategy should impact the design, delivery, and support of services throughout the service value chain of an organisation. The guidance is targeted towards IT and business directors, heads of department, aspiring C-Suite professionals and other senior business leaders who want to strategically position an organisation against digital disruptors, craft a digital vision and build a robust digital strategy for long term growth.