ITIL Managing Professional Courseware

ITIL® 4 Managing Professional Courseware

ITIL Direct Plan Improve Glossary DPI Courseware

ITIL® 4 Direct, Plan, Improve Glossary (DPI) Courseware

ITIL® 4 Specialist – Create, Deliver & Support (CDS) Courseware

English | 2020 | Publishing Date: 03/03/2020 | Hardcopy
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978940180614C (3.33 MB)
This module covers the 'core' service management activities and expands the current scope of ITIL to include the 'creation' of services. It focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods and tools.
“Create, Deliver and Support” module provides IT practitioners with an understanding of service quality and improvement methods, enabling them to continue to deliver innovative yet reliable tech-enabled services to their customers in an increasingly competitive market.
ITIL 4 Specialist Create, Deliver and Support is aimed at individuals who are continuing their journey in service management, ITSM managers and ITSM practitioners managing the operation of IT-enabled and digital products and services, and those responsible for their end-to-end delivery, as well as holders of existing ITIL qualifications who wish to update and develop their knowledge further.
Accredited training for the ITIL Managing Professional modules is mandatory to enable full understanding of the core material. All modules have ITIL 4 Foundation as a pre-requisite.

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
This product is only for courseware partners, affiliates or designated students.
More Information
ISBN 978940180614C
Domains IT Management
Standards ITIL
Product Type Courseware
Publish Date Mar 3, 2020
Author Learning Solutions
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