ITIL 4 Leader Digital & IT Strategy - Exam Included

The Digital and IT Strategy module provides guidelines for establishing a digital vision and shaping IT and business strategies.

This online self-paced course is ideal for IT leaders and aspiring leaders who want to develop the essential skills needed to overcome digital disruption caused by new technologies. The brand-new course structure is taught through interactive case studies and practical hands-on exercises. This ensures that participants learn a structured and flexible approach to tackling service management challenges and also how to maximize the value of their digital assets.

The ITIL 4 Leader: Digital & IT Strategy is one of the two modules required to achieve the ITIL 4 Strategic Leader (SL) designation. This course adds a new perspective to the ITIL suite, elevating the discussion of ITIL concepts to a strategic level among current and aspiring business leaders. The other two courses required for the SL designation are the ITIL® 4 Strategist: Direct, Plan & Improve certification course and the ITIL® 4 Foundation certification course (a prerequisite for the SL modules).

The following ITIL 4 practices will help you understand the key factors contributing to the successful ITIL 4 Strategic Leader: Digital & IT Strategy:

• Architecture Management
• Continual Improvement
• Knowledge Management
• Measurement and Reporting Management
• Organizational Change Management
• Portfolio Management
• Project Management
• Relationship Management
• Risk Management
• Service Financial Management
• Strategy Management
• Workforce and Talent Management

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