The ITIL® 4 Foundation e-learning provides IT professionals with insights and tools to take a step forward in delivering or supporting services.

ITIL® was introduced to the Dutch market by Pink Elephant in the 1980s. Over time, ITIL® has evolved into the “Best Practice” in Service Management.

In February 2019, the latest version of ITIL® was launched: ITIL® 4. ITIL® 4 Foundation enables you to understand Service Management through the Service Value System (SVS). This SVS offers a holistic view of what ITIL® means for business value, integrating concepts such as Lean IT, Agile, and DevOps.

• ITIL® e-Learning
• Obtain your ITIL 4 Foundation certificate at your own pace
• One year of access
• Fully accredited
• Includes quizzes, videos, exercises, and study guides
• Tutor support available via email
• Exam voucher and e-book included

To deliver this business value, an organization (the service provider) must continuously collaborate with its stakeholders (co-creation). The service provider enables this value (value creation) by delivering the right products and services. This requires a more holistic approach, where all components and activities work together in the Service Value System. Today, organizations must be able to configure their value streams flexibly to respond to changing circumstances. This creates integration and coordination among various best practices (including Lean, Agile, DevOps, Scrum), teams, governance, and many other factors, ensuring that all parts are truly effective and contribute to value creation.

ITIL® is a registered trademark of AXELOS Limited, used with permission of AXELOS Limited. All rights reserved.