IT Service Management: ISO/IEC 20000 1:2018 - Introduction and Implementation Guide - Second edition
English | 2020 | Publishing Date: 26/10/2020 | Hardcopy
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ISBN
978940180701C
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The revised standard for Service Management, ISO/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 2011 edition. It provides requirements for the planning, design, transition, delivery and improvement of a Service Management System, which is the coordinated set of policies, processes, organisational structure and people to manage services.
This book introduces the ISO/IEC 20000-1 standard as well as providing extensive practical advice on implementing an SMS that conforms to the requirements. It does so by referring to the ISO/IEC 20000-1:2018 documentation toolkit, which is separately available and contains dozens of templates that allow you to provide the documented evidence necessary.
This book introduces the ISO/IEC 20000-1 standard as well as providing extensive practical advice on implementing an SMS that conforms to the requirements. It does so by referring to the ISO/IEC 20000-1:2018 documentation toolkit, which is separately available and contains dozens of templates that allow you to provide the documented evidence necessary.
ISBN | 978940180701C |
---|---|
Domains | IT Management |
Standards | IT Management |
Product Type | Books |
Publish Date | Oct 26, 2020 |
Author | Dolf van der Haven |
Weight | 1.000000 |
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