ITIL® 4: High-velocity IT (German)

Paperback | German | 2020
In stock
€103.55 €95.00
ITIL4 Managing Professional Drive Stakeholder Value guidance covers all forms of engagement and interaction between service providers and their customers, users, suppliers and partners. It empowers practitioners and organisations to deliver exceptional value by focusing on the conversion of demand into tangible benefits through IT-enabled services. By facilitating effective stakeholder management, digital professionals are better able to target stakeholders with the right service offerings and value propositions, distinguishing themselves and their organisations within a competitive and demanding environment. The guidance touches further upon the customer journey, allowing candidates to shape customer demand, manage relationships and optimise the customer experience. It will also enable candidates to increase stakeholder satisfaction by co-creating value and developing mutually agreed requirements,
More Information
ISBN 9789925341122
Language german
Format hardcopy
Domains IT Management
Standards ITIL
Product Type Books
Length 0.0000
Width 0.0000
Height 0.0000
Publish Date Jan 1, 2020
Author Axelos
Weight 0.250000
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