USD
GBP
Be the first to review this product
VeriSM Foundation
Exam included: No- Practice exam: 1
- Languages: 25
- Access: 365 days
- Exam available: Yes
Accredited By.
€ 949,00
(excl. VAT) € 1.148,29
(incl. VAT)Course Details:
VeriSM™ helps organizations understand and respond to the challenges of service management in the digital age. It creates a service management model where all capabilities and responsibilities of the organization are utilized in delivering superior service.
VeriSM™ is a business service management approach for the digital age, focused on the vision of service management. The VeriSM™ model enables organizations to produce and deliver the right product or service to their consumers at the right time, while customizing and aligning to the type of business, size of the organization, business priorities, organizational culture, and even the nature of the individual project or service.
- Obtain your VeriSM Foundation certificate at your own pace:
- One year of access
- Fully accredited
- Includes quizzes, exercises, study guides
- Support available via email
In the VeriSM™ model, the principles of governance and service management are relatively stable elements that change only as the organization's needs change. The Management Mesh is flexible and is adjusted as needed for products and services, for instance, to integrate a new management practice or a new technology. The product or service is defined, produced, delivered, and supported in four phases (Define, Produce, Provide, and Respond).
VeriSM™ is a registered trademark of IFDC.
Video based learning24/5 Content & technical support Skills Covered
- Understand what are the main areas of an organization and how to optimize the ecosystem
- Ability to establish and improve effective organizational governance
- Evaluate emerging technologies and their benefits and impacts to the business
- Understand how the Digital Transformation can positively impact the Service Management of an organization
- Define and evaluate if an organization has a service or a product culture
- Be able to enhance your leadership skills for the Digital Era
- Learn new methods to deal with business and customer challenges to achieve success
- Improve the internal and external communication across teams and customers
- Understand how to face and get the best from organizational changes
Key Features
- Flexible and adaptable service management approach
- Emphasis on digital transformation and customer experience
- Incorporation of modern frameworks like Agile and DevOps
- Industry-recognized certification
Benefits
- Greater agility in IT service management
- Improved customer satisfaction through tailored service delivery
- Enhanced governance and accountability
- Increased adaptability to emerging technologies
- Strengthened alignment between IT and business strategy
|
More Information
- Course ID10009VHEL2251
- Hrs12
- Access Period365 days
- Assessments Tests2
Target Audience
This course is designed for individuals and professionals seeking to understand and implement VeriSM, a service management approach tailored for the dynamic and digital age. It equips participants with the knowledge to create value-driven, customer-focused service management practices.
It is ideal for:
- Professionals involved in service management who want to adapt to modern, flexible frameworks.
- Teams aiming to improve service delivery by incorporating VeriSM’s management mesh principles.
Key stakeholders in IT and service operations, including:
- Service Managers – Overseeing the delivery of value-focused and customer-oriented services.
- IT Managers – Managing technology and services aligned with organizational goals.
- Project Managers – Integrating VeriSM practices into project delivery frameworks.
- Digital Transformation Leaders – Driving innovation and agility in service management.
- Business Analysts – Ensuring services meet business requirements and customer expectations.
- Operations Managers – Optimizing workflows for efficient service delivery.
- Change Managers – Facilitating the adoption of VeriSM principles and practices.
- Consultants and Advisors – Guiding organizations in modernizing their service management strategies.
- Team Members Supporting Service Management – Contributing to value-driven service design and delivery.
This course is essential for anyone involved in service management who wants to embrace a modern, adaptive approach that incorporates emerging technologies, business trends, and customer-centric practices.
