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Enabling Integrated IT Service Management ™ with DevOps, Agile & Lean
Exam included: No- Practice exam: 1
- Languages: 25
- Access: 365 days
- Exam available: Yes
Accredited By.
€ 899,00
(excl. VAT) € 1.087,79
(incl. VAT)Course Details:
This course includes a unique ‘Full Stack’ view of DevOps, which is a necessity to successfully enable improved quality, higher speed, and a reduction in costs.
IT organizations are constantly challenged to improve the way services are delivered in respect to quality, speed, and cost. In response to these ongoing pressures, organizations have long turned to ITSM frameworks to improve the quality and value of their service delivery capabilities.
In addition to ITSM practices, recent trends and market pressures have introduced additional models, methods, and concepts designed to further accelerate traditional IT management practices such as project management, software development, and service delivery. However, many organizations find that these practices are leveraged in isolation by different teams. This leads to competition for resources – creating conflict and distracting management’s focus, rather than collaborating and gaining the benefit of integration.
The Enabling Integrated IT Service Management with DevOps, Agile & Lean certification course adds to your knowledge of proven ITSM capabilities and demonstrates how the practices of ITSM, Lean, Agile, and DevOps work together to enable successful outcomes, remove waste, lower costs, and increase business value.
Includes quizzes, student presentation an official syllabus and a sample exam – No additional resources are required – everything that you need to understand the concepts and principles is included. The official exam is also provided in the price of this course.
Enabling Integrated IT Service Management with DevOps, Agile & Lean™ certification is governed by Professional Designations. All rights reserved.
Video based learning24/5 Content & technical support Skills Covered
- Understanding ITSM, DevOps, Agile, and Lean principles
- Implementing integrated IT service management practices
- Enhancing service delivery through automation and continuous improvement
- Aligning IT services with business objectives
- Improving cross-functional team collaboration
- Managing IT service lifecycles efficiently
- Leveraging Lean and Agile frameworks for ITSM
Key Features
- Comprehensive overview of modern ITSM methodologies
- Practical case studies and real-world applications
- Interactive exercises and assessments
- Industry-recognized certification upon completion
Benefits
- Improved IT service delivery and responsiveness
- Enhanced collaboration between IT and business units
- Increased operational efficiency through automation
- Better alignment of IT services with business goals
- Greater adaptability to changing business needs
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Upon completing this course, participants will be able to:
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More Information
- Course ID10027VHEL5919
- Hrs24
- Access Period365 days
- Assessments Tests2
Target Audience
This course is designed for individuals and professionals seeking to align IT service management (ITSM) with modern practices like DevOps, Agile, and Lean. It equips participants with the knowledge to integrate these methodologies for enhanced service delivery, collaboration, and organizational agility.
It is ideal for:
- Professionals involved in ITSM looking to modernize their practices with DevOps, Agile, and Lean principles.
- Teams aiming to improve collaboration, streamline workflows, and deliver value faster to customers.
Key stakeholders in IT and business operations, including:
- IT Service Managers – Seeking to integrate innovative practices into traditional ITSM frameworks.
- DevOps Engineers – Focused on bridging the gap between development and operations for continuous delivery.
- Agile Practitioners – Enhancing service management with iterative and adaptive methodologies.
- Lean Practitioners – Driving efficiency by eliminating waste and optimizing value streams.
- Project and Programme Managers – Overseeing service management initiatives with integrated approaches.
- IT Operations Professionals – Ensuring seamless service delivery and operational excellence.
- Business Analysts – Aligning IT services with business objectives through improved workflows.
- Team Leaders and Supervisors – Managing cross-functional teams adopting integrated practices.
- Change Managers – Facilitating cultural and process transitions in service management.
This course is essential for anyone involved in IT or service management who wants to adopt a unified approach leveraging DevOps, Agile, and Lean to enhance service delivery, foster collaboration, and drive continuous improvement across the organization.
