SIAM Foundation

Service Integration and Management (SIAM) is a methodology used to manage multiple service providers and seamlessly integrate them to provide a single business IT organization.

SIAM has a different level of focus than traditional multi-sourced ecosystems with one customer and multiple suppliers. It provides governance, management, integration, assurance, and coordination to ensure that the customer organization maximizes value from its service providers.

Service Integration and Management (SIAM) also has a synonym: multi-sourcing integration (MSI). Within the context of this certification, only the term Service Integration and Management is used.

Why SIAM?

The benefits of the SIAM approach are far-reaching. From cost reduction to improved service for users and better access to expertise from suppliers, SIAM enables an organization to reap the rewards of being able to choose suppliers. At the same time, it ensures consistency, clarity and agreed-upon processes, and governance keeps everything under control.

The BCS EXIN SIAM® Foundation tests a candidate's knowledge and understanding of the terminology and core principles. This SIAM® certification includes themes such as potential benefits and the challenges and risks of implementing Service Integration and Management.

SIAM™ certification is a trademark of EXIN Holding BV.