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SIAM Foundation
Exam included: No- Practice exam: 1
- Languages: 25
- Access: 365 days
Accredited By. 
€ 699,00
(excl. VAT) € 845,79
(incl. VAT)Course Details:
Service Integration and Management (SIAM) is a methodology used to manage multiple service providers and seamlessly integrate them to provide a single business IT organization.
SIAM has a different level of focus than traditional multi-sourced ecosystems with one customer and multiple suppliers. It provides governance, management, integration, assurance, and coordination to ensure that the customer organization maximizes value from its service providers.
Service Integration and Management (SIAM) also has a synonym: multi-sourcing integration (MSI). Within the context of this certification, only the term Service Integration and Management is used.
Why SIAM?
The benefits of the SIAM approach are far-reaching. From cost reduction to improved service for users and better access to expertise from suppliers, SIAM enables an organization to reap the rewards of being able to choose suppliers. At the same time, it ensures consistency, clarity and agreed-upon processes, and governance keeps everything under control.
The BCS EXIN SIAM® Foundation tests a candidate's knowledge and understanding of the terminology and core principles. This SIAM® certification includes themes such as potential benefits and the challenges and risks of implementing Service Integration and Management.
SIAM™ certification is a trademark of EXIN Holding BV.
Video based learning24/5 Content & technical support Skills Covered 
- Understanding SIAM principles and concepts
- Managing multiple service providers effectively
- Implementing governance models for integrated services
- Enhancing collaboration between internal and external teams
- Identifying key roles and responsibilities in a SIAM ecosystem
- Improving service integration and coordination
- Adapting IT service management to multi-vendor environments
Key Features
- Comprehensive coverage of SIAM fundamentals
- Real-world case studies and best practices
- Framework alignment with ITIL and other methodologies
- Structured learning modules for easy comprehension
Benefits
- Enhanced service delivery and coordination
- Improved collaboration between multiple vendors
- Stronger governance and risk management
- Better alignment of IT services with business objectives
More Information
- Course ID 10026VHEL1991
- Hrs 24
- Access Period 365 days
- Assessments Tests 2
Target Audience
This course is designed for individuals and professionals seeking to understand the principles and practices of Service Integration and Management (SIAM). It provides a foundational understanding of how to manage and integrate multiple service providers to deliver seamless, value-driven services to the business.
It is ideal for:
- Professionals involved in multi-vendor environments aiming to optimize service integration and delivery.
- Teams managing complex IT service ecosystems with multiple suppliers and partners.
Key stakeholders in service management and delivery, including:
- Service Managers – Overseeing the delivery of integrated services across multiple providers.
- Supplier Managers – Managing relationships and performance of external service providers.
- IT Managers – Ensuring alignment of multi-sourced services with business objectives.
- Project and Programme Managers – Leading initiatives involving multi-vendor service delivery.
- Business Relationship Managers – Bridging the gap between service providers and business needs.
- Change Managers – Facilitating transitions in multi-supplier environments.
- Operations Managers – Maintaining consistency and quality in integrated service delivery.
- Service Desk Teams – Supporting end-users in multi-provider service environments.
- Procurement Specialists – Coordinating the selection and management of service providers.
- IT Governance Professionals – Ensuring compliance and performance in multi-sourced service ecosystems.
This course is essential for anyone working in or managing a multi-provider environment who wants to gain a comprehensive understanding of SIAM and its role in driving effective service integration, improved collaboration, and enhanced business value.
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• Understand SIAM concepts and processes. • Establish and support a SIAM ecosystem. • Reduce risks and improve service integration and management. • Connect SIAM with other practices for better service provision. • Recognize key stages of SIAM implementation and roles and responsibilities. |
