Right of Withdrawal
Deliverance of products:
After purchasing products, the consumer has the possibility to disband the agreement without giving reasons for 14 days.
The cooling-off period starts on the day after the consumer receives the product or a pre-designated representative by the consumer made known to the entrepreneur.
During the cooling-off period, the consumer shall treat the product and the package carefully. The consumer shall unpack or use the product only to the extent necessary to judge if he or she wishes to keep the product.
If they wish to execute the right of withdrawal, they shall return the product with all accessories and -if reasonably possible- in the original conditioning and packaging to the entrepreneur, in accordance with the provided reasonable and clear instructions of the entrepreneur.
Deliverance of Services:
After the deliverance of services the consumer has the possibility to disband the agreement without giving reasons during at least 14 days, commencing on the day of the entering into the agreement.
In order to execute the right of withdrawal, the consumer must abide by the reasonable and clear instructions provided by the entrepreneur at the offer or upon the deliverance of the service.
Delivery and Execution
The entrepreneur shall observe in utmost care the reception and execution of orders of products and when assessing applications for services.
The address that has been made known by the consumer to the entrepreneur is considered to be the delivery place.
Taking into account what is stated in article 4 of the general conditions/terms the entrepreneur shall execute the accepted orders expeditiously but not later than within 30 days unless a more extended period has been agreed to.
If the delivery is delayed or if a delivery cannot or partially be executed, the consumer is notified about this no later than 30 days after he placed the order.
In that case, the consumer has the right to terminate the agreement without any further cost and he is entitled to compensation.
In the event of termination in accordance with the previous paragraph, the entrepreneur shall pay back the amount that the consumer has paid as soon as possible but no later than 30 days after the termination. If the delivery of an ordered product appears to be impossible, the entrepreneur shall strive to make available a replacement product.
Prior to actual delivery, it will be mentioned in a clear and understandable manner that a replacement product will be delivered.
The right of withdrawal cannot be ruled out with regard to replacement products.
The costs of a possible return shipment come at the expense of the entrepreneur.
The risk of damage and/or loss of products rest with the entrepreneur until the moment of delivery at the consumer or a pre-designated and an announced representative to the entrepreneur, unless otherwise expressly agreed.
If you receive a damaged product, you should report this by email within three days.
You can send this email to: firstname.lastname@example.org