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PLANNING PROTECTION AND OPTIMIZATION ITIL INTERMEDIATE CAPABILITY HANDBOOK

PLANNING, PROTECTION AND OPTIMIZATION: ITIL® 2011 INTERMEDIATE CAPABILITY HANDBOOK

SERVICE OFFERINGS AND AGREEMENTS: ITIL® 2011 INTERMEDIATE CAPABILITY HANDBOOK

English | Paperback
Price €16.30 €14.95
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ISBN
978011331449C
Updated in line with the 2011 editions and Service Offering and Agreements (SOA) syllabus, this quick reference guide will help you as you study for the SOA module of the ITIL intermediate capability qualification. It is a handy, portable reference source for practitioners who work with these processes.

KEY FEATURES:
• Authored and quality assured by itSMF UK
• This guide provides a quick reference to the processes covered by the ITIL Service Offering and Agreements syllabus
• Part of a four-book series covering the Intermediate Capability syllabus
• A handy, portable, pocket-sized reference book, ideal for ITIL practitioners

More information
This study aid focuses on the core knowledge that candidates need to acquire at Bloom levels 1 and 2, including a knowledge and comprehension of the material that supports the syllabus.
This guide is not intended to replace the more detailed ITIL publications, nor is it to be substitute for a course provider's training materials.
More Information
ISBN 978011331449C
Domains IT Management
Standards ITIL
Product Type Books
Weight 0.180000
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