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Service Automation Framework
Exam included: No- Practice exam: 1
- Languages: 25
- Access: 365 days
Accredited By. 
€ 799,00
(excl. VAT) € 966,79
(incl. VAT)Course Details:
Service Automation is the concept of achieving customer loyalty through the use of automated technologies and builds on a significant demographic and sociological trend.
We have become accustomed to managing our lives online and expect services that can meet those expectations: we are the Self Service Generation.
This course provides you with a deep understanding of the concept of service automation, the concept that allows you to automate your service offerings.
By adequately applying Service Automation in your organization, you will see an increase in both employee satisfaction and customer satisfaction, and a significant increase in the number of people who will 'like' your company.
The training is intended for anyone who has ever experienced that the service level in their organization can be improved and is seeking guidance to achieve this goal. Whether you are an entrepreneur, manager, consultant, or working in academia, the Service Automation Framework helps you consistently exceed user expectations.
Service Automation Framework is a registered trademark of APMG, used with permission of APMG. All rights reserved.
Video based learning24/5 Content & technical support Skills Covered 
- Understand the business drivers of technology-enabled automated services in order to explain the business
case for Service Automation. - The Service Automation Framework enables the practice of an industry that enables their autonomous users to
procure, manage and adjust services through self-service technology. - Explain the difference and synergy between the Users, Service Design and Technology design elements that
contribute to meet and exceed the expectations of user in order to create long-lasting value. - Outline the steps for completing a Service Automation Blueprint in order to visualize services in order to design
and delivery automated services.
Key Features
- In-depth exploration of service automation principles
- Practical case studies and implementation strategies
- Hands-on exercises and real-world applications
- Recognized certification upon completion
Benefits
- Increased operational efficiency and cost savings
- Enhanced customer satisfaction with faster service delivery
- Reduced manual workload through intelligent automation
- Improved service consistency and reliability
- Greater scalability for growing IT and business needs
More Information
- Course ID 10010VHEL1916
- Hrs 24
- Access Period 365 days
- Assessments Tests 2
Target Audience
This course is designed for individuals and professionals seeking to understand and implement the principles of service automation to streamline and enhance service delivery. It equips participants with the knowledge to automate service processes, improve efficiency, and deliver consistent value to customers.
It is ideal for:
- Professionals involved in designing and delivering automated services.
- Organizations looking to improve service efficiency and reduce manual effort through automation.
Key stakeholders in service management and delivery, including:
- Service Managers – Aiming to adopt automation to improve service quality and scalability.
- IT Operations Professionals – Seeking to automate routine tasks and workflows for better efficiency.
- Project and Programme Managers – Leading initiatives to integrate service automation into organizational processes.
- Process Managers – Designing and optimizing workflows using automation principles.
- Digital Transformation Leaders – Driving automation as part of broader innovation strategies.
- Business Analysts – Identifying opportunities to enhance services through automation.
- IT Architects – Developing frameworks to support automated service delivery.
- Change Managers – Facilitating cultural and process changes required for automation adoption.
- Service Desk Teams – Adopting automated tools to improve customer support and issue resolution.
- Team Members Supporting Automation Projects – Assisting in the implementation and management of automated systems.
This course is essential for professionals aiming to leverage automation technologies and frameworks to improve service delivery, increase operational efficiency, and provide seamless customer experiences.
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• Understand the business drivers of technology-enabled automated services in order to explain the business case for Service Automation.
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