Service Automation Framework

Service Automation is the concept of achieving customer loyalty through the use of automated technologies and builds on a significant demographic and sociological trend.

We have become accustomed to managing our lives online and expect services that can meet those expectations: we are the Self Service Generation.

This course provides you with a deep understanding of the concept of service automation, the concept that allows you to automate your service offerings.

By adequately applying Service Automation in your organization, you will see an increase in both employee satisfaction and customer satisfaction, and a significant increase in the number of people who will 'like' your company.

The training is intended for anyone who has ever experienced that the service level in their organization can be improved and is seeking guidance to achieve this goal. Whether you are an entrepreneur, manager, consultant, or working in academia, the Service Automation Framework helps you consistently exceed user expectations.

Service Automation Framework is a registered trademark of APMG, used with permission of APMG. All rights reserved.