VeriSM Foundation Courseware Trainer Package

VeriSM™ - Foundation Courseware - Trainer Package

Service Automation Foundation Courseware E Package

Service Automation Foundation Courseware E-Package

Service Automation Foundation Courseware

English | 2018 | Publishing Date: 08/02/2018 | Paperback
Price €61.37 €56.30
Availability: In stock
Only %1 left
ISBN
978940180206C
Besides the Service Automation Foundation Courseware (ISBN: 9789401802062) publication you are advised to obtain the publication Service Automation Framework (ISBN: 9789401800624).

Service Automation is the concept of achieving customer loyalty by the use of automated technologies and builds upon a large demographic and sociological trend. We are the self-service generation, who are able to make our own decisions. The self-service generation is nowadays used to search, evaluate and purchase products online for a number of years now.
This 2 day course will give you deep insight into the concept of Service Automation, the concept by which you can automate your service offering. If you adequately apply Service Automation in your organization, you will see both employee and customer satisfaction rise and significantly increase the number of people who will ‘like’ your company.
The Service Automation Framework® has been created to find a methodical way to discuss Service Automation. It provides a step-by-step approach, including a number of design elements and processes, which every organization can use to systematically enhance its Services. As with any model, it is a simplified version of reality, but it structures the mind and provides uniform terminology when discussing the contents with co-workers and colleagues. Nothing more, nothing less. We encourage you to adapt and apply the model in any way that you see fit and which helps you and your organization.
This course is intended for everyone who has ever experienced that the level of Service in his organization can be increased and is looking for guidance to achieve this goal. Whether you are an entrepreneur, executive, consultant or work in the field of academia, the Service Automation Framework will help you to consistently exceed user expectations.
More Information
ISBN 978940180206C
Domains IT Management
Standards SAF
Product Type Courseware
Publish Date Feb 8, 2018
Author Jan Willem Middelburg
Weight 0.500000
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