Global Standards and Publications Edition

Global Standards and Publications - Edition 2020/2021

ITIL® 4 Foundation Courseware - English - Presentation

English | 2020 | Publishing Date: 05/08/2020 | Paperback
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This ITILⓇ 4 bridge courseware presentation is freely for use by trainers to provide a ITILⓇ 4 bride as add on to the ITILⓇ 4 foundation training.

There are 4 major things evolving in ITIL. Where Strategy was the key thing in ITIL V3, value is the central element in ITIL4. Also, the processes in ITIL V3 became practices, and moved to the end of the training material. The “Value Chain way of thinking” has been introduced. A small change is the evolution from the 4 Ps (People, Process, Product and Partner) to the 4 Dimensions. My personal favourite is the Service relationships in ITIL4. There is still a relationship between a service provider and customer that needs to be managed, but the provider is also a customer, and by thinking in a relationship chain, it is also valuable to think further, about the client of your customer.
More Information
Domains IT Management
Standards ITIL
Product Type Courseware
Publish Date Aug 5, 2020
Weight 1.000000
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