ITIL Service Design nd ed

ITIL Service Design - 2nd ed. 2011

Information Security Management with ITIL V

Information Security Management with ITIL® V3

ITIL Service Strategy - 2nd ed. 2011

English | Paperback
Price €114.40 €104.95
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This volume provides updated guidance on how to design, develop and implement service management both as an organisational capability and a strategic asset. It is a guide to a strategic review of ITIL-based service management capabilities, with the aim of improving their alignment with overall business needs. It is written primarily for senior managers who provide leadership and direction in the form of objectives, plans and policies. It is also benefits mangers at other levels, by explaining the logic of senior management decisions.
More Information
ISBN 978011331304C
Domains IT Management
Standards ITIL
Product Type Books
Weight 1.700000
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