ITIL A Pocket Guide

ITIL® 4 – A Pocket Guide

ITIL Intermediate SS Exam English

ITIL® Intermediate SS Exam - English

ITIL® Practitioner Exam - English

English | 2015 | Publishing Date: 01/01/2015 | Paperback
Price €441.65 €365.00
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ITIL Practitioner has been developed with the aim to help organisations and individuals increase the value they obtain from ITIL through practical guidance to adopt and adapt the framework to support the business.

ITIL Practitioner covers the Continual Service Improvement (CSI) approach as the way to structure any improvement initiatives. It also covers three key areas crucial for success of any improvement initiatives:

Organisational Change Management
Measurement and Metrics
The ITIL Practitioner guidance follows 9 Guiding Principles

Focus on value
Design for Experience
Start where you are
Work holistically
Progress iteratively
Observe directly
Be transparent
Keep it simple

Who is ITIL Practitioner for:

ITIL Practitioner is the next step for professional who have obtained the ITIL Foundation qualification and have already learned the basics of IT Service Management. Through ITIL Practitioner they will find out how adopt and adapt the ITIL framework within day-to-day situations and responsibilities.

Please be aware, we calculate a lead time of 4 working days in regards of third parties purchasing policy.

More Information
ISBN 1000001803932
Domains IT Management
Standards ITIL
Product Type Exams
Publish Date Jan 1, 2015
Weight 0.000000
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