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ITIL® Intermediate OSA Exam - English

English | 2015
Price €393.25 €325.00
Availability: In stock
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ISBN
1000001803992
The Service Offerings and Agreements (SOA) module is one of the certifications in the ITIL® Service Capability work stream. The module focuses on the practical application of SOA practices in order to enable portfolio, service level, service catalogue, demand, supplier and financial management.

It is designed to help organizations and individuals understand how the five stages of the ITIL lifecycle (service strategy, service design, service transition, service operation and continual service improvement) can offer value to organizations and projects. It also provides guidance on how service offerings can be developed to support both business and user needs.
More Information
ISBN 1000001803992
Domains IT Management
Standards ITIL
Product Type Exams
Publish Date Jan 1, 2015
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