ITIL Continual Service Improvement - 2nd ed. 2011

Paperback | English
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€103.55 €95.00
This publication focuses on continual service improvement (CSI) from both an IT service and IT service management perspective. It expands the concept of CSI at a high level and defines its value before describing common methods and techniques. The guidance is written for managers and practitioners at all levels.
More Information
ISBN 978011331308C
Language English
Domains IT Management
Standards ITIL
Product Type Books
Weight (kg) 0.950000
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