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ITIL 4 Specialist Drive Stakeholder Value - Exam Included
Exam: Included- Practice exam: 2
- Languages: 25
- Access: 365 days
Accredited By. 
€ 1.249,00
(excl. VAT) € 1.511,29
(incl. VAT)Course Details:
The ITIL® 4 Specialist – Drive Stakeholder Value (DSV) is one of the five courses required to achieve the ITIL 4 Managing Professional (MP) designation.
Obtain your ITIL 4 Drive Stakeholder Value certificate at your own pace:
- One year of access
- Fully accredited
- Includes quizzes, exercises, study guides
- Tutor support available via email
- Exam voucher
The ITIL 4 Drive Stakeholder Value training covers key topics such as service level agreement design, multi-supplier management, relationship management, customer and user experience design, customer journey mapping, and more. Individuals can expect to come away with the tools needed to boost user engagement and enhance satisfaction for both internal and external stakeholders.
ITIL is a registered trademark of AXELOS Limited, used with permission of AXELOS Limited. All rights reserved.
Video based learning24/5 Content & technical support Skills Covered 
- Understand how to plan and build a service value stream to create, deliver, and support services:
- Learn the concepts and challenges that relate to organisational structure, team capabilities, roles, and cultureacross the SVS
- Understand the value of positive communications
- Understand the planning and management of resources in the SVS
- Understand the value and use ofIT across the SVS
- Learn how to design, develop, and transition a value stream using ITIL practices
- Learn how to better provide user support using ITIL practices
- Discover how to prioritize, structure, and coordinate work and activities
- Understand buy versus build considerations, sourcing options, and service integration management (SIAM)
- Knowledge management
- Service level management
- Monitoring and event management
Key Features
- Practical case studies and real-world applications
- Interactive content with exercises and assessments
- Best practices for stakeholder engagement
Benefits
- Improved ability to drive customer satisfaction and loyalty
- Better alignment of services with business needs
- Enhanced skills in stakeholder engagement and service value management
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- Delegates are required to have achieved their ITIL 4 Foundation certificate
More Information
- Course ID10003VHEL9209
- Hrs36
- Access Period365 days
- Assessments Tests2
- Extra'sexam, ebook & course material included
Target Audience
This course focuses on engaging stakeholders, managing customer journeys, and delivering value-driven services.
It is ideal for:
- Professionals responsible for stakeholder management and service interaction.
- Teams focused on improving customer satisfaction and service experience.
Key roles such as:
- Customer Relationship Managers – Enhancing stakeholder engagement.
- Business Analysts – Aligning services with customer needs.
- Service Managers – Managing customer experience and value delivery.
- Sales and Account Managers – Leveraging ITIL® to improve client relationships.
