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IT servicemanagement op basis van ITIL Editie

IT-servicemanagement op basis van ITIL® 2011 Editie

ISO/IEC 20000:2011 - A Pocket Guide

English | Paperback
Price €19.57 €17.95
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ISBN
978908753726C
Look Inside
978908753726C (1.68 MB)
This Pocket Guide provides a concise explanation of the nature, content and aim of ISO/IEC 20000-1: 2011 and a short summary of ISO/IEC 20000-2:2012. It brings ISO/IEC20000 Part 1 and Part 2 within reach of a vast international audience by providing the key elements of this important standard in a short, easy to read format:
• it promote the awareness and the acceptability of ISO/IEC 20000 Part 1 and Part 2 as a valid standard for IT Services organizations;
• it supports ISO/IEC 20000 training and certification and
• it is a quick reference for practitioners to the core content of ISO/IEC 20000.
More Information
ISBN 978908753726C
Domains IT Management
Standards ISO 20000
Product Type Books
Author Mart Rovers
Weight 0.250000
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