ITIL Lite A Road Map to Full or Partial ITIL Implementation ed

ITIL® Lite - A Road Map to Full or Partial ITIL Implementation 2012 ed

Key Element Guide ITIL Continual Service Improvement nd ed

Key Element Guide ITIL Continual Service Improvement - 2nd ed.

Collaborative Consulting

English | Paperback
Price €47.96 €44.00
Availability: In stock
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ISBN
978011331391C
This publication is a guide to IT service management consulting. It is distillation of experience in service management with ITIL that should help practitioners, consultants and managers gain insight on how to approach service management engagements.

The publication embeds ITIL best-practice advice with scenarios derived from practical experience, to illustrate approaches and negotiate possible pitfalls to help deliver successful service management projects. It is a management guide to practical adoption of ITIL principles, complementary to the core publications. Containing practical guidance for internal and external consultants, this book covers all the important techniques you need to collaborate with stakeholders in setting and delivering goals.
More Information
ISBN 978011331391C
Domains IT Management
Product Type Books
Weight 0.440000
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