Service Management Strategies that Work

Service Management Strategies that Work

ISO IEC An Introduction

ISO/IEC 20000 - An Introduction

Foundations of ITIL® V3

English | 2007 | Publishing Date: 09/09/2007 | Paperback
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ISBN
978908753057C
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978908753057C (0.81 MB)
Note: This book is available in several languages: Dutch, English, French, Spanish.

Foundations of ITIL and its predecessors have become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations.
This version has now been upgraded to reflect ITIL V3. Written in the same concise way and covering all the facts, readers will find that this title succinctly covers the key aspects of the ITIL V3 upgrade.
The ITIL V3 approach covering the ITIL Lifecycle is fully covered. In addition those who are familiar with the Version 2 process approach will be delighted to discover that this new edition of Foundations of ITIL has split out all the processes and describes them in detail. This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations.
This title covers the following:
More Information
ISBN 978908753057C
Domains IT Management
Standards ITIL
Product Type Books
Publish Date Sep 9, 2007
Author Jan van Bon, Axel Kolthof, Arjen de Jong
Weight 0.850000
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