ABC of ICT: The Exercise Workbook

Paperback | English | 2008
In stock
ISBN
9789087531423
€27.20 €24.95
ABC stands for the Attitude, Behavior and Culture within IT organizations.
“ABC is like an Iceberg, much of it hidden beneath the surface, yet capable of inflicting enormous damage” to your IT organization, or more importantly, your business!

With the growing importance of IT to business operations we can no longer afford to have our ITSM improvement programs and initiatives fail because of Attitude, Behavior or Culture issues.

The Exercise Workbook gives practical exercises you can do within a real training or team sessions whilst using the ABC of ICT Card Deck. Together they make an awareness and assessment instrument to be used in team meetings and workshops to perform a number of exercises aimed at recognizing and discussing ABC worst practices that need solving in YOUR organization. The ABC of ICT Introduction book (sold separately) will then give help and tips for solving. We also have a website where people can give feedback on the book, share exercises and case studies and where they can find a list of training and consulting companies that deliver ABC of ICT products and services.
More Information
ISBN 9789087531423
Language english
Format hardcopy
Domains IT Management
Length 24.0000
Width 17.0000
Height 0.3500
Publish Date Jan 15, 2008
Binding paperback
Weight 0.200000
Customer Reviews

Ratings & Reviews

Be the first to review this product