Business informatiemanagement en BiSL in de praktijk

Business informatiemanagement en BiSL® in de praktijk

ABC of ICT The Exercise Workbook

ABC of ICT: The Exercise Workbook

ABC of ICT: The Exercise Workbook

English | 2008 | Publishing Date: 15/01/2008 | Paperback
€26.11 €23.95
Availability: In stock
ABC stands for the Attitude, Behavior and Culture within IT organizations.
“ABC is like an Iceberg, much of it hidden beneath the surface, yet capable of inflicting enormous damage” to your IT organization, or more importantly, your business!

With the growing importance of IT to business operations we can no longer afford to have our ITSM improvement programs and initiatives fail because of Attitude, Behavior or Culture issues.

The Exercise Workbook gives practical exercises you can do within a real training or team sessions whilst using the ABC of ICT Card Deck. Together they make an awareness and assessment instrument to be used in team meetings and workshops to perform a number of exercises aimed at recognizing and discussing ABC worst practices that need solving in YOUR organization. The ABC of ICT Introduction book (sold separately) will then give help and tips for solving. We also have a website where people can give feedback on the book, share exercises and case studies and where they can find a list of training and consulting companies that deliver ABC of ICT products and services.
More Information
ISBN 9789087531423
Format hardcopy
Domains IT Management
Length 24
Width 17
Height 0.35
Publish Date Jan 15, 2008
Binding paperback
Weight 0.200000
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