Guide ITIL® Practitioner

ITIL® Practitioner Guidance is the definitive text that accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a highly readable guide for ITSM professionals. Assuming a knowledge of ITIL and ITSM up to ITIL Foundation level, the book explains the guiding principles for successful ITSM and how they are reflected in many of the other philosophies, frameworks and methodologies. By following the continual service improvement approach, ITIL Practitioner Guidance places a strong emphasis on customer value, increasing the likelihood of success for ITSM initiatives.