ITIL Continual Service Improvement (German)

ITIL® Continual Service Improvement (CSI) focuses on the principles and techniques from the CSI stage of the ITIL Lifecycle, but does not go into detail about specific processes. CSI focuses on how organizations and individuals can strategically review the products and services they have produced following the strategy, design, transition and operation stages of the IT Service Lifecycle and offers guidance on how this process should be organized and executed. It also includes guidance on the tools and technology that can be used to support CSI activities as well as how to evaluate risks and critical success factors.