ITIL® Service Offerings & Agreements Courseware

Paperback | English | 2018
In stock
€104.91 €96.25
ITIL® Service Offerings & Agreements – 4 days
The four courses in Service Capability is aimed at students who need deep knowledge of the processes and the roles of ITIL. Service Lifecycle covered in the course but the primary focus is on processes, functions, roles and activities of its application and use by lifecycle. The courses within the Service Capability is role-based modules, each with a separate certification. Each course includes a grouping of processes and roles within ITIL is intended to give participants a specific knowledge of the practice and application related to the daily work.

You’ll learn
This course gives you a deeper understanding of the part of the ITIL framework dealing with service definition and contractual issues.
This is a practical course for those who work in the interface between IT and the business (customer) or suppliers.

Target group
The target group of the ITIL Certificate in Service Offerings and Agreements is:
• Individuals who have attained the ITIL Foundation certificate in Service Management and who wish to advance to higher level ITIL certifications.
• Individuals who require a deep understanding of ITIL Certificate in the Service Offerings and Agreement processes and how it may be used to enhance the quality of IT service support within an organization.
• IT professionals that are working within an organization that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement programme
• Operational staff involved in Service Portfolio Management; Service Catalogue Management; Service Level Management; Demand Management; Supplier Management; Financial Management and Business Relationship Management who wish to enhance their role-based capabilities.

The examination is closed book and made up of multiple choice questions based on a scenario. Students will be allowed 120 minutes to answer the questions. You need at least 70% (28/40 points) to pass.
Candidates wishing to be trained and pass the examination for this qualification must already hold the ITIL Foundation Certificate.

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
This product is only for courseware partners, affiliates or designated students.
More Information
ISBN 9789401801577
Language English
Format hardcopy
Domains IT Management
Length (cm) 30
Width (cm) 21
Height (cm) 2.8
Publish Date Nov 4, 2018
Binding paperback
Weight (kg) 1.400000
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