ITIL® Managing Across the Lifecycle Courseware

Paperback | English | 2017
In stock
€104.91 €96.25
ITIL® Managing Across the Lifecycle – 5 days
This 5-day course leads to the certification as ITIL® Expert in ITIL®.

You’ll learn
• IT Service Management
• Operational issues and management
• Planning and implementation of IT Service Management
• Managing Strategic Change
• Risk management
• Leading features
• Understanding organizational challenges
• Evaluate Lifecycle project
• Additional support

Target group
• Individuals who require a business and management level understanding of the ITIL service lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
• Individuals seeking the ITIL Expert in IT Service Management certificate, for which this qualification is the final mandatory module
• Individuals seeking progress towards the ITIL Master in IT Service Management, for which the ITIL Expert in IT Service Management certificate is a prerequisite

The examination is closed book and made up of multiple choice questions based on a scenario. Students will be allowed 120 minutes to answer the questions. You need at least 70% (28/40 points) to pass.
17 collected points from Foundation and LifeCycle/Capability level of ITIL® and practical experience in IT Service Management

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
This product is only for courseware partners, affiliates or designated students.
More Information
ISBN 9789401801539
Language English
Format hardcopy
Domains IT Management
Length (cm) 1
Width (cm) 1
Height (cm) 1
Publish Date Mar 24, 2017
Binding paperback
Weight (kg) 1.000000
Customer Reviews

Ratings & Reviews

Be the first to review this product