Service Level Management - a Practitioners Guide
English | 2017
€27.25
€25.00
Availability:
In stock
ISBN
9781906745028
Covering SLM policy, service catalogues, service reporting guidance, service level and operational level agreements, process maturity assessment and much more, the new edition includes: updated templates on the accompanying CD. A process RACI matrix - a real bonus if you're starting SLM from scratch an additional chapter on small-scale implementation. Whether you are a large or small organization, you will find information in this book to get you well on your way to implementing SLM.
| ISBN | 9781906745028 |
|---|---|
| Format | hardcopy |
| Domains | IT Management |
| Height | 0 |
| Publish Date | Jan 1, 2017 |
| Binding | paperback |
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