Service Level Management - a Practitioners Guide

Paperback | English | 2017
In stock
ISBN
9781906745028
€103.55 €95.00

Covering SLM policy, service catalogues, service reporting guidance, service level and operational level agreements, process maturity assessment and much more, the new edition includes: updated templates on the accompanying CD. A process RACI matrix - a real bonus if you're starting SLM from scratch an additional chapter on small-scale implementation. Whether you are a large or small organization, you will find information in this book to get you well on your way to implementing SLM.

More Information
ISBN 9781906745028
Language English
Format hardcopy
Domains IT Management
Length (cm) 0.0000
Width (cm) 0.0000
Height (cm) 0.0000
Publish Date Jan 1, 2017
Binding paperback
Weight (kg) 0.250000
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